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Back Office Operations

Our back-office solutions enable businesses to run smarter and leaner, with accuracy, compliance, and efficiency across operations​

  • Data & Document Management: Secure digitization, indexing, data entry, and workflow automation​

  • Finance & Accounting: Streamlined invoicing, payroll, bookkeeping, and financial reporting​

  • IT & Technical: Comprehensive technical assistance, infrastructure management, and cybersecurity monitoring​

  • HR & Recruitment: End-to-end recruitment, employee management, payroll, and engagement support​

  • Research & Analytics: Advanced insights through competitor studies, BI dashboards, and forecasting​

  • E-commerce & Retail: Product catalog, inventory tracking, order fulfilment, and customer engagement support​

Data & Document Management​

Streamlined data handling to improve accuracy and accessibility across your organization​

  • Secure digitization, indexing, data entry, and workflow automation​

  • AI-driven document classification and extraction​

  • Robotic process automation (RPA) for data validation and entry​

  • Augmented search with AI-enabled document retrieval​

  • Secure cloud-based storage and retrieval​

  • Records management and compliance checks​

Finance & Accounting​

Streamlined data handling to improve accuracy and accessibility across your organization​

  • Secure digitization, indexing, data entry, and workflow automation​

  • AI-driven document classification and extraction​

  • Robotic process automation (RPA) for data validation and entry​

  • Augmented search with AI-enabled document retrieval​

  • Secure cloud-based storage and retrieval​

  • Records management and compliance checks​

IT & Technical Support​

End-to-end support for enterprise systems and infrastructure to keep businesses running smoothly​

  • 24/7 omni channel Helpdesk, infrastructure management, and cybersecurity monitoring​

  • Automated ticketing and escalation with AI-powered diagnostics​

  • AI-powered monitoring for predictive issue detection​

  • Automated system health checks and patch updates​

  • Augmented IT support with intelligent assistant tools for agents for troubleshooting – increase FTR (FirstTime Resolution)​

  • Use sentiment insights to tailor responses, prioritize issues, and enhance customer satisfaction​

HR & Recruitment​

Flexible HR operations designed to attract, manage, and retain the right talent​

  • Recruitment, employee management, payroll, and engagement support​

  • AI-enabled resume screening and talent matching​

  • Automated onboarding, payroll, and compliance tracking​

  • Augmented employee engagement insights using sentiment analysis​

Research & Analytics​

Insight-driven solutions to support smarter business decisions.​

  • Predictive analytics and forecasting​

  • Competitor studies, forecasting, and BI dashboards​

  • AI-based market trend prediction models​

  • Automated data collection and visualization tools​

  • Augmented decision-making with real-time insights and simulations​​

E-commerce & Retail Support

Tailored services to streamline online retail operations and customer experiences​

  • Product catalogue, inventory, order management, and engagement​

  • AI-powered recommendation engines for upsell/cross-sell​

  • Automated stock and order management via RPA​

  • Augmented customer insights with AI-driven behaviour analytics​

Our back-office solutions enable businesses to run smarter and leaner, with accuracy, compliance, and efficiency across operations​

  • Data & Document Management: Secure digitization, indexing, data entry, and workflow automation​

  • Finance & Accounting: Streamlined invoicing, payroll, bookkeeping, and financial reporting​

  • IT & Technical: Comprehensive technical assistance, infrastructure management, and cybersecurity monitoring​

  • HR & Recruitment: End-to-end recruitment, employee management, payroll, and engagement support​

  • Research & Analytics: Advanced insights through competitor studies, BI dashboards, and forecasting​

  • E-commerce & Retail: Product catalog, inventory tracking, order fulfilment, and customer engagement support​

Data & Document Management​

Streamlined data handling to improve accuracy and accessibility across your organization​

  • Secure digitization, indexing, data entry, and workflow automation​

  • AI-driven document classification and extraction​

  • Robotic process automation (RPA) for data validation and entry​

  • Augmented search with AI-enabled document retrieval​

  • Secure cloud-based storage and retrieval​

  • Records management and compliance checks​

Finance & Accounting​

Optimized financial processes to enhance transparency and efficiency in business performance.​

  • Invoicing, payroll, bookkeeping, reconciliation, and financial reporting​

  • AI-based fraud detection and anomaly spotting in transactions​

  • Automated AR/AP reconciliation and expense management​

  • Augmented financial analysis through predictive analytics​​

IT & Technical Support​

End-to-end support for enterprise systems and infrastructure to keep businesses running smoothly​

  • 24/7 omni channel Helpdesk, infrastructure management, and cybersecurity monitoring​

  • Automated ticketing and escalation with AI-powered diagnostics​

  • AI-powered monitoring for predictive issue detection​

  • Automated system health checks and patch updates​

  • Augmented IT support with intelligent assistant tools for agents for troubleshooting – increase FTR (FirstTime Resolution)​

  • Use sentiment insights to tailor responses, prioritize issues, and enhance customer satisfaction​

HR & Recruitment​

Flexible HR operations designed to attract, manage, and retain the right talent​

  • Recruitment, employee management, payroll, and engagement support​

  • AI-enabled resume screening and talent matching​

  • Automated onboarding, payroll, and compliance tracking​

  • Augmented employee engagement insights using sentiment analysis​

Research & Analytics​

Insight-driven solutions to support smarter business decisions.​

  • Predictive analytics and forecasting​

  • Competitor studies, forecasting, and BI dashboards​

  • AI-based market trend prediction models​

  • Automated data collection and visualization tools​

  • Augmented decision-making with real-time insights and simulations​​

E-commerce & Retail Support

Tailored services to streamline online retail operations and customer experiences​

  • Product catalogue, inventory, order management, and engagement​

  • AI-powered recommendation engines for upsell/cross-sell​

  • Automated stock and order management via RPA​

  • Augmented customer insights with AI-driven behaviour analytics​

Why TDIT should be your BPO partner

We Bring Global Experience, Personalized Focus

We start by understanding your business goals, target audience, and product offerings. This insight guides the development of a tailored Ecommerce strategy.

Client-Centric Approach 

Our creative team conceptualizes a visually appealing and user-friendly design that notonly showcases your products but also enhances the overall shopping experience.

Quality Over Numbers

Using the chosen Ecommerce platform, our developers bring the design to life,incorporating the necessary features and functionality to ensure a seamless onlinestore.

Trusted Expertise 

Before launch, we conduct rigorous testing to identify and rectify any issues, ensuringyour Ecommerce storefront is ready for a smooth and successful launch.

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