We provide end-to-end customer engagement across voice and non-voice channels, ensuring seamless transactional support and superior customer experiences
-
Transactional Support: Fast and reliable assistance for orders, billing, activations, and issue resolution
-
Voice Support: 24/7 inbound and outbound call handling, technical troubleshooting, sales and retention programs
-
Non-Voice Support: Efficient email, chat, and social media management for quick, convenient resolutions
Transactional Support
Delivering efficient and accurate assistance for day-to-day customer needs to provide a seamless brand experience
-
Fast and reliable assistance for orders, billing, payments, activations, renewals and issue resolution
-
AI-driven chatbots for instant response to common queries
-
Automated ticket routing and resolution tracking
-
Augmented support with real-time agent assistance tools
-
Complaint handling and resolution
-
Leverage AI-driven sentiment analysis to understand customer emotions and improve interaction quality
Voice Support
Personalized customer interactions over the phone to improve satisfaction and build loyalty
-
24/7 inbound and outbound call handling, troubleshooting, sales, and retention programs
-
AI-powered speech analytics for sentiment and intent detection
-
Automated IVR (interactive voice response) systems for quick call resolution
-
Augmented agent dashboards with customer insights during calls
Non-Voice Support
Multi-channel support solutions offering convenience and faster resolutions without voice/phone dependency
-
Efficient email, chat, and social media management for quick, convenient resolutions
-
AI-based response automation across chat and email
-
Automated workflows for ticket prioritization and escalation
-
Augmented customer engagement through AI-personalized content suggestions
Why TDIT should be your BPO partner
We Bring Global Experience, Personalized Focus
We start by understanding your business goals, target audience, and product offerings. This insight guides the development of a tailored Ecommerce strategy.
Client-Centric Approach
Our creative team conceptualizes a visually appealing and user-friendly design that notonly showcases your products but also enhances the overall shopping experience.
Quality Over Numbers
Using the chosen Ecommerce platform, our developers bring the design to life,incorporating the necessary features and functionality to ensure a seamless onlinestore.
Trusted Expertise
Before launch, we conduct rigorous testing to identify and rectify any issues, ensuringyour Ecommerce storefront is ready for a smooth and successful launch.
