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BPO – Customer support & back office solutions you can trust

At The TDIT Group, we offer specialized Business Process Outsourcing (BPO) services designed to support your operations with accuracy, reliability, and deep industry insight. Whether you need customer support or back-office services, our approach is tailored, efficient, and rooted in understanding your business goals—not just completing tasks

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What we offer

  • Customer Support / Service

  • Back Office Operations

What we offer

Customer Support / Service

We provide end-to-end customer engagement across voice and non-voice channels, ensuring seamless transactional support and superior customer experiences​

  • Transactional Support: Fast and reliable assistance for orders, billing, activations, and issue resolution​

  • Voice Support: 24/7 inbound and outbound call handling, technical troubleshooting, sales and retention programs​

  • Non-Voice Support: Efficient email, chat, and social media management for quick, convenient resolutions​

Transactional Support

Delivering efficient and accurate assistance for day-to-day customer needs to provide a seamless brand experience​

  • Fast and reliable assistance for orders, billing, payments, activations, renewals and issue resolution​

  • AI-driven chatbots for instant response to common queries​

  • Automated ticket routing and resolution tracking​

  • Augmented support with real-time agent assistance tools​

  • Complaint handling and resolution​

  • Leverage AI-driven sentiment analysis to understand customer emotions and improve interaction quality

Voice Support​

Personalized customer interactions over the phone to improve satisfaction and build loyalty​

  • 24/7 inbound and outbound call handling, troubleshooting, sales, and retention programs​

  • AI-powered speech analytics for sentiment and intent detection​

  • Automated IVR (interactive voice response) systems for quick call resolution​

  • Augmented agent dashboards with customer insights during calls​

Non-Voice Support​

Multi-channel support solutions offering convenience and faster resolutions without voice/phone dependency​

  • Efficient email, chat, and social media management for quick, convenient resolutions​

  • AI-based response automation across chat and email​

  • Automated workflows for ticket prioritization and escalation​

  • Augmented customer engagement through AI-personalized content suggestions​

Back Office Operations

Our back-office solutions enable businesses to run smarter and leaner, with accuracy, compliance, and efficiency across operations​

  • Data & Document Management: Secure digitization, indexing, data entry, and workflow automation​

  • Finance & Accounting: Streamlined invoicing, payroll, bookkeeping, and financial reporting​

  • IT & Technical: Comprehensive technical assistance, infrastructure management, and cybersecurity monitoring​

  • HR & Recruitment: End-to-end recruitment, employee management, payroll, and engagement support​

  • Research & Analytics: Advanced insights through competitor studies, BI dashboards, and forecasting​

  • E-commerce & Retail: Product catalog, inventory tracking, order fulfilment, and customer engagement support​

Data & Document Management​

Streamlined data handling to improve accuracy and accessibility across your organization​

  • Secure digitization, indexing, data entry, and workflow automation​

  • AI-driven document classification and extraction​

  • Robotic process automation (RPA) for data validation and entry​

  • Augmented search with AI-enabled document retrieval​

  • Secure cloud-based storage and retrieval​

  • Records management and compliance checks​

Finance & Accounting​

Optimized financial processes to enhance transparency and efficiency in business performance.​

  • Invoicing, payroll, bookkeeping, reconciliation, and financial reporting​

  • AI-based fraud detection and anomaly spotting in transactions​

  • Automated AR/AP reconciliation and expense management​

  • Augmented financial analysis through predictive analytics​​

IT & Technical Support​

End-to-end support for enterprise systems and infrastructure to keep businesses running smoothly​

  • 24/7 omni channel Helpdesk, infrastructure management, and cybersecurity monitoring​

  • Automated ticketing and escalation with AI-powered diagnostics​

  • AI-powered monitoring for predictive issue detection​

  • Automated system health checks and patch updates​

  • Augmented IT support with intelligent assistant tools for agents for troubleshooting – increase FTR (FirstTime Resolution)​

  • Use sentiment insights to tailor responses, prioritize issues, and enhance customer satisfaction​

HR & Recruitment​

Flexible HR operations designed to attract, manage, and retain the right talent​

  • Recruitment, employee management, payroll, and engagement support​

  • AI-enabled resume screening and talent matching​

  • Automated onboarding, payroll, and compliance tracking​

  • Augmented employee engagement insights using sentiment analysis​

Research & Analytics​

Insight-driven solutions to support smarter business decisions.​

  • Predictive analytics and forecasting​

  • Competitor studies, forecasting, and BI dashboards​

  • AI-based market trend prediction models​

  • Automated data collection and visualization tools​

  • Augmented decision-making with real-time insights and simulations​​

E-commerce & Retail Support

Tailored services to streamline online retail operations and customer experiences​

  • Product catalogue, inventory, order management, and engagement​

  • AI-powered recommendation engines for upsell/cross-sell​

  • Automated stock and order management via RPA​

  • Augmented customer insights with AI-driven behaviour analytics​

Why TDIT should be your BPO partner

We Bring Global Experience, Personalized Focus

We start by understanding your business goals, target audience, and product offerings. This insight guides the development of a tailored Ecommerce strategy.

Client-Centric Approach 

Our creative team conceptualizes a visually appealing and user-friendly design that notonly showcases your products but also enhances the overall shopping experience.

Quality Over Numbers

Using the chosen Ecommerce platform, our developers bring the design to life,incorporating the necessary features and functionality to ensure a seamless onlinestore.

Trusted Expertise 

Before launch, we conduct rigorous testing to identify and rectify any issues, ensuringyour Ecommerce storefront is ready for a smooth and successful launch.

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