Selling to US Customers
Explore proven strategies to understand and surpass the expectations of US-based clients. Master the art of building trust, fostering strong relationships, and closing large deals with confidence and speed
Remember: ‘Time kills deals’
Sample masterclass agenda
01
Introductions
Welcome and session goals
02
Understanding Customer Needs
Go beyond RFPs to uncover core challenges
03
Understanding the ‘Room’
Analyze customer, culture, and decision-makers
04
Engage Beyond Small Talk
Understand buyer differences across GEOs
05
Becoming a Trusted Advisor
Build credibility and offer insights
06
Taking Calculated Risks & Staying Agile
Take calculated risks and stay adaptable
07
Breakout Session
Collaborative exercises to apply concepts
08
Closing Deals with Speed & Agility
Streamline decision-making and close faster
09
Q&A
Open forum for questions and discussions
10
Key Takeaways
Summarize key insights and actionable steps
Who should attend this Masterclass?
Sales Teams
Client facing professionals who want to improve their ability to build trust, communicate effectively, and close deals confidently
Account Managers and Client Success Teams
Individuals responsible for maintaining long-term relationships, resolving issues, and ensuring client satisfaction
Entrepreneurs and Start-Up Founders
Leaders looking to attract US-based investors, partners, or customers while aligning with their expectations and preferences
Customer Support and Operations Teams
Teams interacting with clients on a regular basis, ensuring service excellence, and fostering positive customer experiences
Leadership and Management Professionals
Executives overseeing cross-cultural teams or global operations who need a deeper understanding of US business practices
BPO and Outsourcing
Teams
Professionals in Business Process Outsourcing and shared services working directly with multi-GEO clients, focused on delivering value through seamless collaboration