The CX Mantra
Master customer success with actionable strategies from Dipankar, a leader with 25+ years of global experience
Led by Dipankar, a seasoned leader with over 25 years of experience working with global brands, this masterclass unveils the secrets to excelling in customer success and achieving customer excellence. Learn how to stand out by reimagining the customer experience through a unique lens—your own
Dipankar will try to help you on how to draw insights from your everyday interactions as a customer, align them with what your customers expect, and exceed those expectations. Gain actionable strategies to build trust, deliver value, and create experiences that leave lasting impressions
01
Introductions
Welcome Overview of session goals and personal connection to customer experiences.session goals
02
Fundamentals of Customer Excellence
Learn to adapt professionally and personally with case studies and exercises
03
Learning from Your Own Experiences
Discover how AI is reshaping industries and explore its practical applications
04
Standing Out in a Crowded Marketplace
Personalization, building emotional connections, and studying successful brands
05
Practical Tools and Techniques
Practical Tools and TechniquesActive listening, feedback loops, and leveraging technology for better customer service
06
Q&A and Open Discussion
Open discussion and sharing insights
07
Key Takeaways
Recap strategies and create an action plan to implement in daily roles
Who should attend this Masterclass?
This masterclass is ideal for professionals and teams who are passionate about delivering exceptional customer experiences and want to stand out in a competitive marketplace:
Customer Success
Teams
Professionals responsible for building long-term relationships and ensuring client satisfaction
Entrepreneurs and
Business Owners
Individuals managing customer accounts who want to deepen client trust and exceed expectations
Customer Service and Support Teams
Frontline professionals who handle customer inquiries and aim to elevate the overall experience
Marketing
Professionals
Teams looking to align customer touchpoints with brand promises and create impactful engagement strategies
Business Owners and Entrepreneurs
Leaders aiming to build customer-centric organizations and foster loyalty
BPO and Outsourcing Teams
Professionals in service delivery roles who interact directly with clients and customers globally
CX Managers and Leaders
Those shaping customer experience strategies and implementing best practices across their organizations
Product Managers and Teams
Teams ensuring that products and services meet customer needs while delivering value
Anyone in Client-Facing Roles
Professionals looking to elevate every interaction into an opportunity for excellence